kJ
keenan J

1 reviews | Active since May 2012

03 Mar 2015, 08:37

no service **** medical aid , no huminity ,very ba

Good DAy <br> <br> It is with tears in my eyes that i am laying this compliant on behalf of my sick girlfriend who is in hospital member number *** , in December we went to the walk in centre for convinience for her to apply for key care option because she is retrenched . we gave them what they required at that point and time , they never got back to us almost 3 weeks later send an email to say documents is outstanding my girlfriend found out she had an ectopic pregnancy in february i phoned they couldnt help me , we had to pay cash , numerous people promised to phone us back no response nothing i have recording when i called dicsovery poor service , i think personally discovery is running a circus , my girlfriend is currently in hospital this morning she received an sms R5373 taken from her account discovery wrong contribution she is not working , the lady at the walk in confirmed she will pay 500 and some odds , numerous people promise to phone me back no one has rhowen , roxxanne , manangers all the consultants say is that they can garauntee call back , i am emotionally **** because of discovery i spend 100 of rand on airtime holding on long , i will expose discovery thats a pro

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Replies (1)
Discovery Health
Discovery Health's reply04 Mar 2015, 13:50
Official
Hello keenan1234,

Thank you for your comment.

Due to the Confidentiality Act, the Scheme is unable to provide you with any information on the membership unless we receive written confirmation from the principal member. I have however confirm that I was in contact with the principal member and confirmed the outstanding requirements to proceed with reviewing the request.

I wish her a speedy recovery and she is welcome to contact me directly.

Kind regards
Rishana