NO Service, NO response, Irrational use cases, forcing us to open banking products

My girlfriend has been Discovery health from year 2000 and has been on Diamond vitality status for a long time, vitality keeps reducing the benefits, now we want to book travel and she can't book unless she discovery bank account, how can this be possible or ethical, they charge every month for so called benefits R329 a month, she does not need a new bank account, why pay for something she doesn't need. Oh and why is it you told to call ***to open an account, Discovery claim they are open on Saturday 9-1pm but they are not open. WHY ARE YOU MAKING IT SO DIFFICULT DISCOVERY. I don't want to speak to a BOT they are not helpful.