No Service Just automated responses

I am really frustrated with Discovery Health.<br> <br> I send a request to [Email Removed] on 13/01/2016 and till date received no response other than an automated piece of trash message giving me nothing more than a reference number and a blank promise that I will be contacted telepathically or via email. Till date this have not yet been done<br> <br> I pay you each month, do I? Do you wait for my money at all?<br> <br> Why do I have to put up with this poor service then? You are not cheap at all and take more than enough money on a monthly basis from me, so why cant I get the customer support which I deserve?<br> <br> Honestly expected more, its easier to sign for a new product with Discovery than getting assistance if you are an existing customer with your query.