1 reviews | Active since Feb 2016
NO SERVICE - International Claim from 2014
<p>I have been avoiding putting this on HelloPeter hoping that by some miracle someone, anyone will call me back and give me feedback.</p> <p>I submitted a claim in January of 2015 for 2 international claims that occured in December of 2014.</p> <p>Issues;</p> <p>1.) Nobody bother to e-mail/contact me to advise me that I had outstanding documentation.</p> <p>I then finally got around to following up myself in January of this year (2016) only to be told that there was outstanding documents.</p> <p>I then submitted the documents.</p> <p>It now almost 5 months later and I still don't have resolution on those two claims.</p> <p>I officially have 7 difference reference numbers for this same issue!!!!</p> <p>Everytime the consultant "PROMISES" emphatically that they will call me back with feedback..... surprise surprise nobody every does.</p> <p>SHOCKING SERVICE Discovery, clearly when it comes to paying out there is always a problem... Lets see how long it takes for this to be resolved!!!!!</p> <p> </p>
Hi Lillylieff
Thank you for taking the time to give us your feedback.
The International Travel Benefit offers emergency medical cover for members travelling outside the borders of the Republic of South Africa (RSA). The claim submitted did not confirm a medical emergency, and as such, could only be covered from your day to day benefits as per the scheme rules. As your selected plan does not not include day to day benefits this claim could not be paid.
We have asked for more details, which will allow us to help you further. We will provide you with final feedback directly.
Regards
Norman
Hi Lillylieff
Thank you for taking the time to give us your feedback.
The International Travel Benefit offers emergency medical cover for members travelling outside the borders of the Republic of South Africa (RSA). The claim submitted did not confirm a medical emergency, and as such, could only be covered from your day to day benefits as per the scheme rules. As your selected plan does not not include day to day benefits this claim could not be paid.
We have asked for more details, which will allow us to help you further. We will provide you with final feedback directly.
Regards
Norman
