No service from discovery even on day of operation

Discovery health. I had to ho to hospital this morning for a procedure. I phoned Monday 14 Sept to get authorisation. On 16 Sept still no authorisation. I had to make 4 x10 minute calls to Disvovery all resulting in we have escalated you authorisation. On the 16th the lady said that I will have a answer by the end of of the business day on 16 Sept. I had to be in hospital at 6 o vlock this morning. It is now 12 in the afternoon. Not have you once phoned me, send an sms or an email to say what is happening. I had to cancel my procedure yhis morning at 9 after the hospital also phoned you this morning and told you that I had to be in teatre at 10. So now I have waisted 40 min on the.pjone with still no authorisation, I have to wait in pain another month if I get approval.. I know you dont care about people but this procedure was important to me.

Can you also send us our new medical aid card we have not received that either.

This is the beginning of my relationship with Discovery and to say the least I cannot camplain about the service ,because besides taking our money I have not received any service.