No service from Discovery

The banking app seems to never be working- you can't log in, it won't let you make payments, the service is terrible. No one gets back to you!!!!!!!! I have been trying to sort out my medical aid and to pay for my medical aid for weeks now. To make matters worse, it won't allow me to make payments for my medical aid with them!!!! How does that work??!?!?!?!?! I have tried at least 15 times. This is absolutely unacceptable and surely not allowed?!

Even though Discovery is suppose to do their job, it almost becomes a full time job for you to get things sorted out. You need to call the call centre over and over and over and over and over again and then some more to get answers but NOTHING gets done. You can email them as well, NOTHING happens!!! Trying to track down the call centre representative that was "assisting" you is also an absolute nightmare!!!!! I've used up all my minutes on my contract after being on the phone with them for close to, if not more, 5 HOURS!!!!!!!!! And to make matters worse, STILL NOTHING FROM THEIR SIDE HAS BEEN DONE!!!!!!!!! The amount of time that I have spent trying to get my stuff sorted is shocking!!! The amount of time it has taken out of my day and productivity is gross!!!

I requested them to remove the broker "dealing" with my Discovery insurances, for sensitive reasons, and asked the lady on the call to please remove the broker ASAP 3 TIMES and almost straight away that broker was CC'ed in an email to me with sensitive information. What on earth is going on at Discovery?!?!?!?

If I am not struggling with Discovery Bank, I am struggling with Discovery Insure (they lost my car for 2 WEEKS!!!!!!!!!!), or I am struggling with Discovery Health (I've been trying to get answers from them for 5 weeks now regarding my medical aid!!!!!!!!!!!) and currently I have NO MEDICAL AID COVER and I just sit and wait and wait and wait and wait and wait for them to get back to me. What will happen if I need medical attention while I am not covered (due to Discovery's total lack of service and tardiness)?!? Will Discovery assist and pay for my treatment? I highly highly doubt it. I am having to fill in declarations now and have extra admin because Discovery has taken so long to sort out the issue (and it still hasn't been sorted out). So because of their absolute shocking "service", and that is using the term very loosely, I AM having to do extra admin. I should be remunerated by Discovery because clearly they think I need to do all the work.

Discovery has caused stress after stress for me. They don't care that I am currently sitting without medical aid. Not one care in the world and I am the one that has to take the brunt!!!!!!!!