No service from claims as usual

I submitted 3 claims on the 8th April which I uploaded on the system. Unfortunately I did not safe the reference numbers as I didn't think I would need to follow up. Eventually I sent an email on the 17th April got reference ‪***‬ for it. No response. Sent a follow up email on the 20th April got reference *** and still no response. I had uploaded 2 other claims on the 19th April and they were loaded so why are the other claims not getting loaded onto my profile. I constantly have issues with the claims department.