No Service from Claims and MyDisputes Department

Around 7 March I submitted a quote for the dentist. I queried why one of the items was declined because I used it already. I have been following up with the claims team and the mydisputes team since March with no response from them.

Then I submitted a claim for my meds. They declined it say that the pharmacy changed the request. It was changed from medical aid to cash. When I submitted my receipts and the claim they did not respond. Once again ignored by the claims mydisputes team. Pathetic service all round