No Service / Claims

I logged an incident on here last week in regards to discovery processing incorrect claims. Finally a Executive Relationship Manager with name of Megan Vught contacted me. She said that my issue will be sorted out in 3 working days.This did not happen and when I contacted her again she is on leave till April but the other lade with the name of Hadiyo Tshabalala is assisting with her calls. This consultant said she will come back to me she needs to look at my case, it is now again 3 working days and she is ignoring my mails. No one is helping me to get this sorted out and and now a week has passed without any progress. The funds were supposed to be in my account last week already after discovery paid it to the wrong person and accusing me of lying. Extremely unprofessional