1 reviews | Active since Nov 2010
No service!
<p>I went to a medical professional on 22 March 2017. This cost me R2500 which I then submitted as a claim to Discovery. R1 200 of that was for the consultation whilst R1 300 was for a screening which was supposed to be reimbursed by Discovery out of the screening benefit. Instead, Discovery paid me back R958.80 of the R2 500 claimed and took it all out of my medical savings account. I have requested that I be reimbursed for all claims out of my medical savings account according to costs incurred and my account stipulates this so I don’t understand why I only received a fraction of the claim and why it was all incorrectly allocated to my medical savings account. I have sent two emails querying this. The first was on 30 March 2017 (ref no. ********** 612) and then again on 4 April 2017 (ref no. ********** 839) but have received absolutely no response. I’m therefore really disappointed in the poor customer service I’ve received as I don’t appreciate being ignored.</p>
Dear studtil
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Dear studtil
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Dear studtil
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear studtil
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
I'm still disappointed that less than R200 of a R2 700 bill was covered from my screening benefit but I do appreciate that I was contacted to try resolve the issue and the remainder was refunded to me, albeit from my medical savings.
I'm still disappointed that less than R200 of a R2 700 bill was covered from my screening benefit but I do appreciate that I was contacted to try resolve the issue and the remainder was refunded to me, albeit from my medical savings.