No Service!

So after my last complaint about Discovery's ridiculous new rules to visit a sister to first diagnose you or to visit Dr Connect, I am once again super annoyed. I pay a ****load of money per year for a service that I am not getting. Since last week I tried to go on the app and there is NO option to talk to a Dr directly. The only option was to type a question - which I did 09:00 in the morning and I only got a reply 00:30 that following morning. You app is **** and even when you phone the call center you can barley hear the consultant. Even after spending over 20mins on the phone, she could not even assist me. She tried to put me through to a Dr via telephone and then the line was done - so HOW do you expect me to get help. You are keeping me from my Dr consultation which I technically pay for. I can not take off work to go sit at a Clicks or Dischem to just be referred to my GP anyway.