TG
TRACY G
1 reviews | Active since Oct 2010
02 Nov 2015, 12:57
NO service
called through and went to the Authorizations they could not help and say i need to speak to call center it is now 46.09 minutes later and the recorded voice keeps saying one of our skilled consultants will be with you shortly we will really appreciate it if you continue to wait and sorry for the delay we would like to ask you to wait.<br> <br> This is worse than trying to get through to the water and light department .<br> <br> I'm still holding <br> <br> <br> <br>
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Discovery Health's replyOfficial
04 Nov 2015, 12:45Hello tracygib,
Thank you for your post.
Please accept my apology for the delay experienced during your recent contact with Discovery Health.
We do receive an influx of calls during this period of time which may result in the delay of your call being answered. We have brought this to the attention of the relevant area to ensure that our levels of service are maintained throughout the day.
I can confirm that your query has been attended to by our service team via email. Should you have further questions please respond to our email or alternatively contact us on ***.
Regards
Keymira
Thank you for your post.
Please accept my apology for the delay experienced during your recent contact with Discovery Health.
We do receive an influx of calls during this period of time which may result in the delay of your call being answered. We have brought this to the attention of the relevant area to ensure that our levels of service are maintained throughout the day.
I can confirm that your query has been attended to by our service team via email. Should you have further questions please respond to our email or alternatively contact us on ***.
Regards
Keymira
Discovery Health's reply04 Nov 2015, 12:45
Official
Hello tracygib,
Thank you for your post.
Please accept my apology for the delay experienced during your recent contact with Discovery Health.
We do receive an influx of calls during this period of time which may result in the delay of your call being answered. We have brought this to the attention of the relevant area to ensure that our levels of service are maintained throughout the day.
I can confirm that your query has been attended to by our service team via email. Should you have further questions please respond to our email or alternatively contact us on ***.
Regards
Keymira
Thank you for your post.
Please accept my apology for the delay experienced during your recent contact with Discovery Health.
We do receive an influx of calls during this period of time which may result in the delay of your call being answered. We have brought this to the attention of the relevant area to ensure that our levels of service are maintained throughout the day.
I can confirm that your query has been attended to by our service team via email. Should you have further questions please respond to our email or alternatively contact us on ***.
Regards
Keymira