DK
Delene K

1 reviews | Active since Oct 2013

03 Aug 2015, 21:47

No Service

I have moved to the UK. My medical aid was cancelled in April 2015 when I moved. I called your call centre and finalised everything.<br> <br> I have now received an invoice for R500.00, of which it seems I have been handed over. The first time I have received an invoice and you have already handed me over. <br> <br> I have sent the money to my dad to pay you as your banking details on the invoice are not valid. My father has tried to contact you for a full day and cant speak to a human. The one human he did speak to refused to help him as he is not me - but provided banking details completely different to the details I have.<br> <br> Now here is the fabulous joke. I have been offered a private medical aid with my employer in the UK - with guess who - Discovery!!!!! I told them I did not want it, even though they pay for it - as the NHS actually provides better service then your company ever will and, as this company is new to Discovery, I have warned them that they are better off paying for a specialist . You are a joke, an insult to clients that pay much money every month to beg you for service.<br> <br> Can somebody please call us to arrange payment. Reference no ***. Membership ***

0
Replies (1)
Discovery Health
Discovery Health's reply06 Aug 2015, 08:25
Official
Hello DeleneK,

Thank you for your comment.

I investigated your concerns and have emailed you so that I may assist with your query. I eagerly await your response and will be in contact until your query is resolved.

Regards
Jashvir