No Sense of urgency to help your customers

I have been with discovery for the last 6 months my wife longer than that i opened a hospital plan and want to add a dependent.... So now comes my problem i asked for application form and filled it in and sent it back i am still waiting for any feed back from discovery then i decided i will phone them today and received no help from there side then i want to lay a complaint phone that department no i must apply to lay and complaint. Discovery your service is pathetic and to have someone on hold for a total of 48min and 47sec Is embarrassing... And all i wanted is to find out if my dependent is loaded and active from the 1st of may or not. Ps Still waiting for my card since last year October and this i will not tolerate and i will take it as far as i can Im paying a high premium and all i want is #%*! Service

Kind Regadrs Andrew Crain ********** 842