No sense of urgency in a critical medical emergency

<p>I am so disappointed at the level at which discovery health is treating my mother’s hospital authorization.</p> <p>My mother fell and was rushed to hospital to discover that she has an elevated blood pressure and headache which the cause is not known. Upon explaining to discovery that there’s no history of the illness and that she’s not a chronic patient they are still giving us the run around, from one requirement to the next.</p> <p>Their standards department has been making request which we comply to but yet no decision or anyone to call and give feedback, I have to constantly call to find out status.</p> <p> </p> <p>My mother had to wait for a good 9 hours + to be given a 24 hour hospital authorization until they fulfil their requirements, thank God she didn’t die with such an elevated Blood Pressure that no one knows the cause, why is it so hard to authorize a hospital stay? Must a person die before they do so? Now the 24 hours authorization is going to lapse still no feedback, they want to listen to a sales call before they make a decision, this shows me that they are trying so hard to find reasons to delay or decline authorization.</p> <p>I have been on discovery for long with many products, I recommended my mom join the health plan because of the hustle free experience I have with them in the past, not knowing when you need to claim they come with stories, now I wonder if my life cove, medical aid and car insurance is with the right service provider or do they put profit before critical patients’ needs first.</p> <p> </p> <p>This is so dissapointing!</p> <p> </p>