No sense of urgency for authorization

Calling for authorization for a hospital admission has been such a nightmare. Firstly, as a new member, no one advises there is a waiting period. Secondly, the turn around time to get an ACTUAL decision is ridiculous. My admission is for 10th April. And I am told to contact again on the 9th. Does discovery not see the urgency in anything? ? Instead the agent would rather tell me to call the afternoon of the 9th, as if no further arrangements need to be made for the 10th! I have been chasing since last week? Your review time is a snooze fest! Thank you for added stress of an 'UNKNOWN ' authorization.