KL
Kayla L

1 reviews | Active since Dec 2024

18 Dec 2024, 14:55

NO RESPONSES!!!!!!!

It's a pitty there isn't a ZERO star rate!!!!

Discovery, I'm disgusted with you!!!! I made a gynae appointment back in July/August, I asked if I need authorisation and one of YOUR consultants said NO. Week before my appointment I phoned the doctor's office to confirm my appointment and if I need authorisation, it was confirmed I do not need authorisation.The 14th of November, I finally went for my appointment after waiting very long because the Doctor that's really good...I had to go for blood tests and I got a prescription for medications.

My medications was R530 which I paid. Then went for my bloods. Not long after, I received a sms claim for the doctor is rejected due to funds being exhausted, funny because I barely use my medical aid! After requesting a call back for 3 days, someone called, I explained the issue INSTRUCTED THEM to listen to ALL my phone calls I had with you, since it's being recorded! They said they will get back to me afterwards. Nearly a week later, nothing! I then spoke to another person, they said it's unacceptable and they will instruct the person to contact me. Now, until today, a month later, I'm still #$$!! Waiting!!!!!!! I told her, I will NOT PAY my medical aid until you resolve this issue as I do not have MONEY TO PAY YOU AND THE DOCTOR BECAUSE OF YOUR STUPIDITY!!!! To top it off, discovery BARELY MADE ANY contributions towards my bloodtests!!! Now, my medications, bloods and doctor fees are over R2000!!!! Where must I **** it out??? Nah discovery you guys are useless. I REGRET putting my life in your hands!!! My husband is on his company's medical INSURANCE not aid, INSURANCE, for R600 a month, he went for **** loads of bloodtests not too long ago, x-rays, wound care AND 3 gp consultions in a week, they PAID EVERYTHING!!!!!!!!!! How come a " popular " medical aid is so ****ty???? A medical insurance of R600 is better than you!!!! I'm highly ****ed off with you and I will NOT leave it here!!!!!!!! You keep on ignoring me on Facebook. I will now contact the local newspapers as well stuff this!!!!!

0
Replies (4)
Discovery Health
Discovery Health's reply19 Dec 2024, 06:47
Official
Dear Kayla L 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
KL
Kayla L's update19 Dec 2024, 13:59
Reviewer Update
Oh wow, is that going to take ANOTHER MONTH? YOU HAVE BEEN INVESTIGATING FOR A MONTH NOW!!!!! You guys are USELESS, AND SUPER **** AND I WILL STAND BY MY WORD!!!!!!! ABSOLUTELY NO APOLOGIES, NO CARE? You guys are DISGUSTING!!!!!!!!!!!!!!!
Discovery Health
Discovery Health's reply20 Dec 2024, 11:37
Official
Dear Kayla L 

We are busy investigating your query and will contact you soon.

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply24 Dec 2024, 12:11
Official
Dear Kayla L

Please check your emails for final feedback from us. Regards
Discovery Health Servicing Team