No response to service query from Discovery for medication to to be delivered. Discovery does not offer any option to deliver medication outside SA, even if you are will to pay for yourself!!

<p>I sent the below query to Discovery about a month ago and have still not received any response from them.</p> <p> </p> <p>I was travelling overseas at the time and requested them to deliver my medication to a friends house who I coming to see me overseas. It was to be delivered to his place on Friday by a Discovery preferred pharmacy and Fedex, I we went through lots of inconveniece co-ordinating for the receiving of the medication. Which was never delivered on the agreed Friday, and they don't deliver on weekends - remember this is a medical aid company and pharmacy- so no bother if someone needs the meds on weekends!!</p> <p>They eventually said it will be delivered on Monday, I asked if they could deliver before 10:00 since the person was leaving for the airport by then. He eventually waited till 10:30 then had to leave - medication was not delivered and he had to rush to the airport.</p> <p> </p> <p>So if you travel overseas regularly and need scheduled medication, Discovery is obviously not bothered with whether it reaches you or not as long as they get their exhorbitant premiums.</p> <p>In this day and age where everything can be tracked electronically - seems Discovery is still in the dark ages with delivery of time and temperature sensitive medication.</p> <p> </p> <p>VERY DISSAPPOINTED </p> <p><br />Subject: Humira 139 - please revert on when this will be delivered???<br />To: , ********** Belinda Ras ********** ********** /><br />Can you please revert on when the medication will be delivered?</p> <p>I have to also raise my dissatisfaction again in how this whole process has been death with, I made arrangements for someone to be available to collect the medication on Friday but it was never brought there, we even checked with security at the gate and the domestic attendant.</p> <p>This has happened before with your courier who doesn't even bother to call the numbers provided or drives away after hooting a few times. My medication was also left with neighbours who just happened to be outside previously, who did not know that it had to be refrigerated and I only got it the next day.</p> <p>Discovery Med Aid is not cheap nor is the medication which is also temperature sensitive. So I do not see why the delivery process should be so shoddy with couriers that don't seem to understand the importance of what they are delivering.</p> <p>I have copied Discovery Customer Care to hopefully resolve this matter and improve the current service, which I think is totally unacceptable considering the costs and health impact.</p>