No response to request to change address details

<p>I contacted Discovery Health on 22nd January 2017 requesting them to change my address details. Needless to say nobody bothered to pay me the decency of a reply.</p> <p>I emailed them again on 1st February 2017 and received a reply from Culo Sithole stating that they couldnt locate my profile and required my membership number. I then submitted same on 4th February 2017.</p> <p>I do not understand why it is that with my email address and my full names that they could not locate me on their system. I think this is just pure laziness on the part of the staff member in quetion.</p> <p>I then received a reply on 7th Feb 2017 stating that they would be in contact within 3 working days. Well it is now 4 working days and still no replies. So obviously Discovery Healt are failing on their service level agreements. This is shocking!!!!</p>