No response to PMB application in almost a month

I sent in my PMB application to Discovery on the 6 November and subsequently resent it on 2 follow up emails, but haven't received any response from them. I'm a health professional and have submitted PMB forms for 2 forms during this period and they have gotten feedback. I am very frustrated about this as I joined Discovery on the 1st November, having left Momentum for the same reason (poor communication).