LT
Laurence T
1 reviews | Active since Dec 2014
06 Oct 2015, 10:06
no response to online query
I posted a query on 30th Sept about accounts not being processed by Discovery. I have not been contacted yet. Why is that? Do you ever respond to online queries or just send out the email that says you will?<br> My reference is ***
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Discovery Health's replyOfficial
08 Oct 2015, 16:11Hello laurence7,
Thank you for speaking to me.
Please accept my sincere apologies for the delay in responding to your website query. This is being investigated so we may improve on this service delivery. As discussed, I sent you an email where you can forward the claims you queried and we will arrange for this to be processed immediately.
Kind regards
Bruce
Thank you for speaking to me.
Please accept my sincere apologies for the delay in responding to your website query. This is being investigated so we may improve on this service delivery. As discussed, I sent you an email where you can forward the claims you queried and we will arrange for this to be processed immediately.
Kind regards
Bruce
Discovery Health's reply08 Oct 2015, 16:11
Official
Hello laurence7,
Thank you for speaking to me.
Please accept my sincere apologies for the delay in responding to your website query. This is being investigated so we may improve on this service delivery. As discussed, I sent you an email where you can forward the claims you queried and we will arrange for this to be processed immediately.
Kind regards
Bruce
Thank you for speaking to me.
Please accept my sincere apologies for the delay in responding to your website query. This is being investigated so we may improve on this service delivery. As discussed, I sent you an email where you can forward the claims you queried and we will arrange for this to be processed immediately.
Kind regards
Bruce