NO response to my e-mail below

My mum is a 58 year old unemployed lady.<br> <br> She joined Discovery Health in May 2013 with a premium of about R700.00 (At this stage it was not brought to her attention by the agent that she would need to provide income verification documents each year)<br> <br> In 2014, her premiums were raised slightly (again, it was not required that she provide verification documents of her income).<br> <br> In 2015, her premiums doubled. The e-mail notification for this increase was never received. She would have obviously comp**** because she cannot afford the premium of R1990.00<br> <br> Having regard to the circumstances of the member we kindly request for a refund, even if it is a gesture of goodwill. Due to this extreme increase in her premiums she was unable to make payment of her last two premiums.<br> <br> I was told by Serina, that if it was 6 months into the year a refund was possible but if a refund is done at this stage it Discovery will be more closely audited and she would like to avoid that. We are only a month and a half over.<br> <br> Please consider my request. <br>