No response to legitimate claim queries.

What I don’t understand is why this medical aid fails to resolve queries our specialist physician had submitted numerous accounts to them for treatment performed in hospital and they appear to have resolved most of the claims which are claimed under prescribed minimum benefit however there were a few claims outstanding from April which don’t appear to have been processed but on raising a query with them they just ignore us. Even the doctor’s accounts department have tried to solicit a responsive to resolve the matter to no avail now we have to go to CMA to attempt a response. Very disappointed with Discovery Health.