BS
Brian S
1 reviews | Active since Jul 2011
26 Feb 2015, 16:39
No Response to Emails
I emailed DH on their \contact us"email address on the 2nd and 9th of February about being held waiting on the call centre queueing systems without response. I got the automated reply back:<br> \""Your reference number is ***. One of our consultants will respond to you by email or contact you telephonically.\"" (The second one is reference no ***). Note how there is no committment to adhere to a timeline!?<br> Needless to say as of this moment"
Helpful (0)
Replies (1)0
Replies (1)
Discovery Health's replyOfficial
03 Mar 2015, 10:53Hello bnsmith,
Thank you for your comment.
As discussed we've confirmed your query has been attended to and addressed. Please accept my sincerest apologies for the manner in which your query was handled. I am addressing this internally to avoid a reoccurrence going forward. I confirmed that I will be in contact once I have further feedback.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
As discussed we've confirmed your query has been attended to and addressed. Please accept my sincerest apologies for the manner in which your query was handled. I am addressing this internally to avoid a reoccurrence going forward. I confirmed that I will be in contact once I have further feedback.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Discovery Health's reply03 Mar 2015, 10:53
Official
Hello bnsmith,
Thank you for your comment.
As discussed we've confirmed your query has been attended to and addressed. Please accept my sincerest apologies for the manner in which your query was handled. I am addressing this internally to avoid a reoccurrence going forward. I confirmed that I will be in contact once I have further feedback.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
As discussed we've confirmed your query has been attended to and addressed. Please accept my sincerest apologies for the manner in which your query was handled. I am addressing this internally to avoid a reoccurrence going forward. I confirmed that I will be in contact once I have further feedback.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir