No response to e-mail or telephone calls on Price increase and medical claim

<p>1ste Complaint<br />Discovery does not respond to calls or e-mails. My daughters Medical insurance was suspended due to price increase because of shortfall after normal payment was made.. on time by the way. Got a SMS to inform her, that her medical insurance was suspended, but no explination. My daughter is handicaped and cannot respond on her own to them, so I have consent on her behalve to speak to Discovery.. Phoned them in regard to suspended medical and was told it was due to price increase and she must pay the differnece before medical will be made available again.. This is not fair to her. What if she needed to see a docter urgently and then find out she was not covert due to the fact that her medical was suspended without being informed? This unaccepteble to her!! Being on KeyCare Plus is no excuse to treat people differnetly.. I am sure if she was on one of the top rance medical plans, this would not have happened. </p> <p><br />2nd Complaint</p> <p>Have a claim outstanding sinse 20 Dec 2016, to date no pay back of my money. I submitted a invoice & receipt, I had to pay Prof. JJ ***an , although I am a registerd oncology patient.. Almost a month later and the money is stil not paid back to me.. Phoned 4 times, ref numbers were given to me, and each time I follow up, they promise to pay back my money. <br />Why do I have to wait for my money, but you deduct your payment promptly each and every month, but can not do the simple thing by paying back my money?? Discovery owe me R968.70<br />It would be appreciated to find the money in my bank account as asked. <br /><br /></p>