No response to claim submitted over 3 times!

I have submitted a claim over 3 times already and every time there is no response from Discovery!!

I have to phone and follow up each time and was eventually told that the claim was rejected due to an incorrect medical aid number on the doctor's statement.

I obtained a new statement with the correct medical aid number and submitted it again on 29/08/2017. I called again today to follow up and the call centre agent is unable to call up the image on the claim. I was asked to submit it AGAIN!!!

I FIND THIS TOTALLY UNACCEPTABLE THAT I HAVE TO KEEP CALLING TO FOLLOW UP ON MY CLAIM AND THEN TO BE TOLD THAT I HAVE TO SUBMIT THE CLAIM AGAIN BECAUSE YOUR SYSTEM IS NOT WORKING PROPERLY!!! PLEASE GET BACK TO BE ASAP!!!

BELOW ARE THE REFERENCE NUMBERS AND DATES FOR THIS CLAIM:

29/08/2 ********** 233868 25/08/2 ********** 970501 16/08/2 ********** 130173