No response - system problem not fixed

I logged a call because there is an error on my medical aid. When I claim, claims are rejected, BUT I do have money in my savings account.<br> <br> Send two emails, ref numbers:<br> *****<br> *****<br> <br> Second time visited a pharmacy, same thing happened, my claim is rejected after it was confirmed that there was a system problem, but I still have the same problem.<br> <br> The money I paid due to above, is also not paid back.... which was supposed to be claimed and paid by the scheme. This happened twice.<br> <br> DO NOT PHONE ME, I WANT CONFIRMATION VIA EMAIL THAT THIS IS SORTED AND I WANT A EXPLANATION WHY THIS HAPPENED. DO NOT PHONE ME<br> DO NOT PHONE ME<br> DO NOT PHONE ME<br> <br> I hope this is clear enough