NO RESPONSE on claims

I have submitted my covid medication claims to Discovery over 5 times with the receipts of payment made by myself, till today no one has sorted our claim out and my husband then resubmitted the claims 2 weeks ago and again yesterday, what pathetic service from Discovery to make us wait over 2 months to reimburse our money. Our medical aid clearly states there is a benefit for covid medication claims which Discovery seems to lend a deaf ear to, but they happy to take our monthly premium and increase our rates yearly yet there service is so poor. I am very disappointed and I will look at moving away from them.