No Response on Claim

i emailed [Email Removed] on the 27th of July 2015, the 29th of July 2015 and the 7th of August 2015. I recieved the reply email that they automatically send but have recieved no feedback whatso ever. There is no customer service in this. Each time i need to pay upfront and then claim the only way i recieve the money back is hello peter, there is unfortuinatley no customer service in this, only a huge struggle.