1 reviews | Active since Oct 2016
No response in claims from Discovery and
<p>After having a medical emergency whilst overseas, I contacted Discovery's international SOS team. I was assured I had cover and instructed which hospital to go to. I had to pay cash to get admitted to hospital. Upon my return to SA, submitted my claim, bug only 1 invoice was paid out of 2. To make matters worse, even though I was admitted, they still deducted $150 from the one claim that was paid.</p> <p> </p> <p>i have been trying now for 5 weeks to get my 2nd invoiced reimbursed as well as my $150 deduction. Discovery have basically just ignored me and hoping I will go away.. phone messages are not returned, emails not answered. I have no idea where to turn next other than contacting my lawyer regarding this case....</p>
Dear dcantor
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear dcantor
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear dcantor
Please check your email inbox for our feedback.
Regards
Discovery Health Servicing Team
Dear dcantor
Please check your email inbox for our feedback.
Regards
Discovery Health Servicing Team
Hello
I have checked my emails and have not recieved anything from Discovery. I did recieve a phone call last week, where I was told that the 2nd invoice was processed, however you have still not made payment as the claim is still not in my bank account. Further to this the $150 deductible is still not resolved. I really would like this matter resolved now as it is going on to 7 weeks....
I also have no way of contacting Discovery other than via Hellopeter, as you don't allow direct calls. So unless you call me, I cannot speak to anyone....
Hello
I have checked my emails and have not recieved anything from Discovery. I did recieve a phone call last week, where I was told that the 2nd invoice was processed, however you have still not made payment as the claim is still not in my bank account. Further to this the $150 deductible is still not resolved. I really would like this matter resolved now as it is going on to 7 weeks....
I also have no way of contacting Discovery other than via Hellopeter, as you don't allow direct calls. So unless you call me, I cannot speak to anyone....
Dear dcantor
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team
Dear dcantor
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Servicing Team