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Elizna F

1 reviews | Active since Oct 2019

06 May 2020, 11:00

No response from Vitality on Shoe Booster

I have been trying to contact Discovery this week on various platforms (call, facebook messenger, email), with no response from them.

I activated my shoe booster before lockdown, and was obviously unable to go buy my shoes during lockdown. Now I need o reactivate my shoe booster which is not fair.

I have four questions that needs to be addressed:

1. I paid the activation fee pre-lockdown which is incorrect, I need a refund, because I am a Team Vitality member.

2. I need my shoe booster to urgently be reactivated (free of charge) because I urgently need new running shoes.

3. How do I get this resolved if Discovery does not answer any of my calls, mails and messages??

4. Can I use shoe booster online on Sportsmans Warehouse or do I have to buy instore?

0
Replies (3)
Discovery Health
Discovery Health's reply07 May 2020, 07:01
Official
Dear Elizna F
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply07 May 2020, 15:45
Official
Dear Elizna F
 
Please check your emails for feedback from us.
 
Regards 
Discovery Health Servicing Team
EF
Elizna F's update08 May 2020, 13:18
Reviewer Update
I had one missed call from Discovery, notified via email, responded that they can call anytime 10 minutes after the email was sent (this was yesterday, 07/05/2020). No one has called me back yet. However I had to rate the service I received from resolving my query this morning??

This is urgent for me, and no one is helping me. Only place I get response is here.