No response from Principal Officer or Executive office

After spending more than 90 minutes on the phone with the call Centre last week regarding clawbacks, invalid banking details suspension, incorrect information provided by agents I sent an email to the Executive office to request a filtered SPG report on 15/3. No response received. I then emailed the Principal officer on 16/3. Still no response. Discovery made an additional +/- R1200 available my MSA (was only due in July). Now I’m being punished because of their incompetency? Every 5th claim is being reprocessed and clawbacks done. It doesn’t say much about how the claims department is being managed. Also extremely unprofessional going back on your word after agreeing to a payment arrangement for the clawback (that was not the member’s fault in the first place). After an additional 30-40 minutes on the phone with a team leader my banking details were reinstated. That’s all I achieved in +/- 2 hours on the phone. And not even an attempt from higher management to assist. Thid is not the level of service I’m used to from Discovery.