RL
Raesetja L

1 reviews | Active since Oct 2016

09 May 2022, 13:46

No response from Gap Cover

Discovery Gap cover cancelled my cover without my knowledge. Upon finding out almost a year later that my cover was cancelled they told me to pay outstanding premiums so that my cover can be reinstated to where it was before the cancellation.

I paid the outstanding premiums requested at the end of April even though the fault was clearly on their side. I have been sending emails requesting feedback to whether my cover has been reinstated but have unfortunately received no response from Discovery Gap Cover.

Looks like hellopeter is the prefaired method of communication when coming to discovery else you just get ignored.

To make matters worse the outstanding premiums that I paid included April s premium which they have debited from my account so basically I just got double charged for April.

Discovery Gap cover is exhausting to deal with. They enjoy frustrating clients.

0
Replies (2)
Discovery Health
Discovery Health's reply09 May 2022, 14:18
Official
Dear Raesetja L

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply10 May 2022, 11:16
Official
Dear Raesetja L

We have been in touch with you to answer your comments.

Regards
 Discovery Health Servicing Team