No response from Discovery Health

A claim that has been resubmitted 4 times, after several recorded calls and advice from Discovery (as well as a discussion held directly between the Doctor and Discovery) inclusive of the person in charge of collecting the information provided to Discovery via the surveys they ask us to complete.... And still my claim is not resolved. This is going on 5 months now. The last communications sent to Discovery on 18 November seems to be ignored as no one has tried to contact me telephonically or via email.

As a high risk patient needing prescribed IV treatment, that thankfully could be done in the Doctors practice and Discovery has declined to pay the claim. Firstly they said the ICD 10 code was incorrect. In a discussion with Discovery and the Doctor this has been corrected and still Discovery will not cover the treatment.

During these challenging times when Covid imposes a huge threat on our lives and the medical industry is under huge pressure, would Discovery prefer that as a high risk patient such as myself be admitted to hospital on a weekly basis to receive these treatments? I have one of the top medical aid plans provided by Discovery and this is the care I receive from them. I am doing my part to be responsible about my health, why can't Discovery at least meet me half way and resolve a simple claim?