ST
SASCKJIA T
1 reviews | Active since Oct 2015
19 Oct 2015, 14:05
NO RESPONSE FROM DISCOVERY HEALTH
I inquired on the 22nd of September regarding claims, I got an automated response saying they got my email and I will see claims on next statement.<br> <br> I emailed again asking for statements - got no response....<br> <br>
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Discovery Health's replyOfficial
22 Oct 2015, 15:50Hello SASCKJIA,
Thank you for allowing us to assist with your query.
We sincerely apologise for the service you received when you contacted us via email. This is definitely not the level of service we strive to give our members. As discussed, I have emailed you the details of how we processed your claim and you are most welcome to contact me directly for any further assistance on this matter.
Regards
Dima
Thank you for allowing us to assist with your query.
We sincerely apologise for the service you received when you contacted us via email. This is definitely not the level of service we strive to give our members. As discussed, I have emailed you the details of how we processed your claim and you are most welcome to contact me directly for any further assistance on this matter.
Regards
Dima
Discovery Health's reply22 Oct 2015, 15:50
Official
Hello SASCKJIA,
Thank you for allowing us to assist with your query.
We sincerely apologise for the service you received when you contacted us via email. This is definitely not the level of service we strive to give our members. As discussed, I have emailed you the details of how we processed your claim and you are most welcome to contact me directly for any further assistance on this matter.
Regards
Dima
Thank you for allowing us to assist with your query.
We sincerely apologise for the service you received when you contacted us via email. This is definitely not the level of service we strive to give our members. As discussed, I have emailed you the details of how we processed your claim and you are most welcome to contact me directly for any further assistance on this matter.
Regards
Dima