MH
Marianne H

1 reviews | Active since Feb 2016

29 Feb 2016, 13:29

No response from Discovery Health

Good day<br> I sent the below e-mail and followed up 3 times via e-mail and have not had ANY feedback from Discovery. It has been six weeks since my initial e-mail. This is unacceptable. Please can you follow-up with Discovery? Thank you, Marianne Hill<br> <br> From: Hill, Marianne <br> Sent: 14 January 2016 08:42 AM<br> To: [Email Removed]<br> Subject: Medical aid no ***<br> <br> <br> Good day<br> <br> Please can you arrange for the following to be sent to me:<br> o A new medical aid card with both my dependents on it, currently it only shows Simone and not Christian. He is almost 5 so I am surprised I have not received an updated card from Discovery<br> o A new Discovery sticker for my vehicle as I purchased a new one<br> <br> You can have it sent to my work address which is indicated on the signature below.<br> <br> Thank you<br>

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Replies (1)
Discovery Health
Discovery Health's reply29 Feb 2016, 15:59
Official
Hello MHill3,

Thank you for taking my call and allowing me to assist.

I am truly sorry that that you did not receive your membership cards and stickers upon your initial request. I have arranged for these to be sent to your address details confirmed telephonically during the course of the week.

Please feel free to contact us should you need any further assistance.

Regards
Rishana