No Response after refusing chronic medication!!

I have previously complained about the fact that Discovery is unwilling to authorise chronic medication for my dad which was motivated as essential medicine and a need to have by his physician. They then phoned me whereby the informed me that they are not willing to add this to his chronic list as it is to expensive. My reply to them in writing was that they should submit their reply on Hellopeter so that everyone out there can see how little they actually care for their people out there. The only thing that care about is to take your money!!!

Below is my initial complaint and then my reply to them which was sent on the 6th of December @ 07h04 and up to date they still have not rep****!! Pathetic!! Should you not be willing to assist us in this regard and rather opt to leave my dad for dead, then at least have the decency to give your reasons on this platform!? I also need to the contact information for the Medical ombudsman and the council for medical schemes.

First complaint: ============= Discovery is an absolute disgrace as they don't care about your health at all. They only care about their pockets!! My parents have been with Discovery for 20 years and have always paid their premiums on time! But now when they need Discovery they are just left for dead!! My father was using chronic Waffrin until he was advised by his physician that he should stop using the Waffrin as it had various bad side effects6th on him. This was confirmed after my father had to undergo an operation whereby he had to be weaned off before they could continue with the procedure. After the procedure he was informed that he should rather start using Pradaxa as this will not have the same type of negative effects on him. We were informed that in order for Discovery to add the Pradaxa to the chronic medication list my parents had to obtain a motivation from the Doctor in this regard. Needless to say the motivation was obtained whereby Discovery just blatantly refused to add the Pradaxa to the Chronic list but instead instructed my father to again continue using Waffrin even after being advised by the physician not to use this anymore. Their explanation to my father was that he does not qualify for the Pradaxa as his current plan does not cater for this!! So my question is, "What does the type of plan you are on, have anything to do with what type of Chronic medicine you are allowed to use?" Why is he being discriminated against just because he cant afford a higher plan? Is it because he is white or is it because he does not fall in the "executive" bracket!? Discovery refuses to pay for the more expensive Pradaxa where a person only has to go for one blood test every 6 months to one year, whereby instead they are willing to pay for the cheaper Waffrin which has a lot of bad side effects on my father and he also has to go for blood tests every month!! The physician had subsequently submitted 2 motivations in this regards but it was still declined by Discovery!!

2nd response to Discovery without any reply as yet! ========================================= 6 Dec 2018 @ 07h04 Dear Discovery, you rep**** by saying that you have been in touch with me. Yet I am not satisfied with your manner of response as you phoned me at an unappropriated time so please be so kind to rather respond with your full explanation as to why you still refuse the correct medication for my father!! Everyone deserves to see what your explanation is and how little you care about people's (Your clients) lives and health!! PLESASE NOTE THAT I WILL NOT ACCEPT A PHONE CALL WITH A PATHETIC EXCUSE/EXPLANATION, RATHER RESPOND ON THIS PLATFORM FOR EVERYONE TO SEE!!??