No Response after 2 Weeks

Good day

I made a Special payment application to discovery health on the 25 April 2024. I received an email indicating it will be 2-3 days to be processed. Additionally Discovery called on the 26 April 2024 indicating it is been reviewed. I called in on the 10 May 2024 as I did not receive any feedback and was told that the application was not processed as they could not open the document. I had provided the password for the documents in the comments of the application. But what is disappointing is discovery did not provide me feedback or contact me until I called to get feedback. They indicated they will resubmit to that department and I must await feedback again. I am really disappointed at the lack of service and feedback.