No response

My daughter was born 11 Jan 2015. She was born prem and stayed in icu for 22 days. I registered her birth well within 90 day period. I had an authorisation number. All her claims have been paid out our medical savings and not the hospital benefit. First consultant told me to phone case manager at hospital and get them to resubmit all the claims. Spoke to very rude lady at linksfeild hospital who said was not her problem. Second consultant promised to sort through each claim and send me a reference number etc. Days later I still have no communication. Why has everyone just fobbed me off knowing full well that it's clearly not the procedure to take? Nobody communicates at discovery or gets back to you. You also have to guess ur new premium and any back payments for babies and hope u get it right or else they just suspend your cover for not paying correct amount.even when when i phoned before payment day and asked i still got told only one amount and in fact it needed to be more. Again nobody tells you so how must <br> u know what to pay? So frustrating tired of having to keep phoning discovery for one thing or another.