No Response

A week ago i went to the doc to get a letter so i could go to a specialist.. Discovery declined. They called me an explained why it was declined, so i called my doctor and told her word for word what the man had told me to tell her. She redid the form and it was declined again!!! i asked for a call back on thursday. I got a email saying discovery would call me in a working day...Nothing!!! I need to see my specialist next monday!! and i pay a load of money every month to discovery for me to be able to go and now because discovery keeps saying my doc is filling out the form incorrectly i cant go!!!!! Why do i bother paying discovery if when i need you you dont allow me to claim!!! why not call my doctor and help her??why just decline????<br> I want this fixed and sorted out now<br> If i wasnt angry last week thursday already, i am even more fustrated now as i have had no response!<br> Discovery, why not prove to me why you are rated one of the best and make my money worth my while.....