KN
Kay N
1 reviews | Active since Jan 2019
13 Jan 2020, 12:00
No response
I did an application for medical aid last year in November. And I have been waiting for their feedback in regard of me being approved or not and to my surprise on the 1st of January they debited my account and I reversed it cause even today I don't have a membership number or a card and I have been sending them emails since November with no response. The only time they called me its when I was doing an application that's it and they were quick to call and response but now nothing at all. This is just ******* service from discovery
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
13 Jan 2020, 13:31Dear Kay N
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply13 Jan 2020, 13:31
Official
Dear Kay N
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
KN
Kay N's updateReviewer Update
16 Jan 2020, 12:34Even today I'm still waiting for you to get back to me. I have been trying to get feedback from November 2019
KN
Kay N's update16 Jan 2020, 12:34
Reviewer Update
Even today I'm still waiting for you to get back to me. I have been trying to get feedback from November 2019
Discovery Health's replyOfficial
21 Jan 2020, 14:59Dear Kay N
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply21 Jan 2020, 14:59
Official
Dear Kay N
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
KN
Kay N's updateReviewer Update
21 Jan 2020, 15:59Good yes and am waiting for the changes to happen on the application and send me proof of approval then after that deductions can go through on the dates that we agree on,on the phone. Hope this time this get sorted like promised.
KN
Kay N's update21 Jan 2020, 15:59
Reviewer Update
Good yes and am waiting for the changes to happen on the application and send me proof of approval then after that deductions can go through on the dates that we agree on,on the phone. Hope this time this get sorted like promised.