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CD
Christine D

1 reviews | Active since Mar 2020

27 Nov 2024, 14:51

No response

I logged a complaint, corrected my claim details and sent it to your escalations department and have not heard a single thing please can someone respond?

0
Replies (5)
Discovery Health
Discovery Health's reply27 Nov 2024, 14:54
Official
Dear Christine D
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply28 Nov 2024, 14:32
Official
Dear Christine D
 
We have been in touch with you to answer you comments.
 
Regards 
Discovery Health Servicing Team
CD
Christine D's update28 Nov 2024, 14:45
Reviewer Update
Yes, but still my issue was not resolved, someone needs to call me no one has called me do you think that doing things over email is really efficient when you don't respond to emails sent afterwards.
CD
Christine D's update28 Nov 2024, 14:45
Reviewer Update
Why are your people lazy to pick up a phone and call customers???
Discovery Health
Discovery Health's reply10 Dec 2024, 15:28
Official
Dear Christine D
 
Please check your emails for feedback from us.
 
Regards 
Discovery Health Servicing Team