PF
Peter F

1 reviews | Active since Jul 2011

13 Jun 2017, 09:42

No Response

<p>I logged a complaint on HelloPeter in May. It was responded to by Brad Bold but never resolved. In the past I have found that the executive office of Discovery has been staffed by very competent people with authority to resolve problems. My recent interaction would tend to indicate that this has now however just become another branch of the rather poor call center with a different email address.</p> <p> </p> <p>Brad Bold had clearly not bothered to do any investigation and simply spewed out another excuse. When challenged he scuttled off promising to revert which over two weeks later he still hasnt bothered to do.</p> <p> </p> <p>Please dont waste my time by getting him to phone me again. He is not capable and should not be in that position. </p>

0
Replies (2)
Discovery Health
Discovery Health's reply13 Jun 2017, 12:09
Official


Dear PeterFlint

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply15 Jun 2017, 15:01
Official

Dear PeterFlint

We’ve just sent you final feedback by email. Please contact us if you have any other queries.

Regards
Discovery Health Servicing Team