No resolution or clarity, or proper knowledge of the plans, looking for advice on. Highly frustrated

Even though discovery has contacted me, there is still no resolution and clarity. I'm not an expert in accessing my medication info against a compiled list when I have given them a list to check on a recommendation plan for cover. I was told I can only do this if if my policy remains on the same package, how do I then make an informed decision. That is why I asked for this assistance. An expert should be able to recommend a plan that covers what I have as requirements. 1 week later and still resolution or recommendation on plan xs benefits vs my current chronic medication I sent a request for