No reponses on my refund or any communications

I was deducted my vitality amount through the company in July, after the agent said that the 3 months would be free.

I Called through after that to ask and find out what is going on , they advised that I would get that amount refunded and I advised that my HR said that they don't refund to a corporate, so it will be refunded directly through to me.

I got communications from discovery escalations on the 10 or August to say that it was a Discovery error and they will refund the amount to me - Very nice letter and apologizing, then a whole month goes by with no communications, no refund - Nothing! - I have called the 3 times last week, got told il get a call back. Nothing happen - Got told that I will get feedback on email. Nothing! - Got a call yesterday to ask me why I gave a bad review, i explained, once again they said they will escalate and I will get communications. YET STILL NOTHING. - this process really cant be taking so long, its very easy to take the money but when its time to refund then there's no urgency in the matter! I still do not know when I am going to refunded for MY JULY payment, and I am tired of calling discovery everyday to get the same treatment!