SF
Samantha F

1 reviews | Active since Jun 2016

03 Jun 2016, 13:52

NO reply for your Healthinfo

<p>Firstly after months of trying to get my father back onto discovery and with being given the run around and not getting anywhere I have decided to go with a different service provider - I contacted the discovery healthinfo email (healthinfo) I get all the third party consent forms signed forward them back get a reply saying they will come back to me in 3/4 days - they come back to say i need a copy of my fathers id - so i email the healthinfo a copy of his passport, id and drivers licence I wait the three days for a response and the respose is </p> <p> </p> <p>We cannot process the third party consent as you need to provide us with an ID - EXCEPT I attached 3 forms of identification and the forms again - </p> <p> </p> <p>Why is it so hard to get anything from discovery </p> <p> </p> <p>FIrstly i cant get my father onto one of your plans despite he was previously a member and then I cannot get the proof when he was part of them when I have provided all the right information! </p> <p>I am a memeber but after these experiences i can assure you we will not be members from 2017 </p> <p> </p> <p>Disgusting!!!! </p> <p> </p> <p>IF I COULD GIVE YOU MINUS STARS I WOULD</p>

0
Replies (1)
Discovery Health
Discovery Health's reply06 Jun 2016, 09:51
Official

Hi Samantha

We saw your comment and understand your frustration about the matter.

We can confirm that we did ask you for a copy of your ID so we could help you with your query. As you only gave us a copy of your father’s ID and not yours, we weren’t able to assist.

As soon as we receive your ID copy, we will be able to give you the requested information.

Regards

Norman