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i am on a transplant list and have a donor, we are busy doing tests and discovery are not paying, all the time we have to be on the phone for hours to find out what is happening. we wrote to the ex-gratia payment hub asking if the latest blood tests would be covered, give us 5 days to reply they said, 8 days later nothing, so we wrote to the reply service and its give us 3 to 5 days to come back, what a useless health company you are , you have done nothing but raise my blood pressure