No refund for 5 days

One problem after another with. Logged a claim with them paid out of my own pocket to the Specialist and waiting for a refund. Claim was put through on the 5th Feb, and still never received the refund!

This is total unacceptable! Playing with our lives now our money! I was told I'll be settled on the 3rd day of the claim but the app is saying they settling on the weekend. Today my banks time to clear payments is 7pm and nothing came through!

Stop taking our money Discovery!!!