CO
Christopher O
1 reviews | Active since Mar 2009
20 Jul 2015, 12:18
No record of my cancellation by call center
I have been a Discovery client for several years now. In mid May 2015 I called the call center to cancel my medical aid as I no longer needed the cover. <br> <br> This month I saw money was still deducted from my account. Today I received a call from Discovery saying that they have no record of my cancellation and that I must prove that I cancelled it. Not happy about that at all. Clearly the person I spoke to did not cancel my membership or make any notes on my file. <br> <br> My last date of cover should have been may 31st 2015. Please look into this and advise.<br> <br> I would appreciate it if you would communicate by email so I have a record or proof (as you call it).<br>
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Discovery Health's replyOfficial
22 Jul 2015, 16:05Hello oceans24,
Thank you for your comment.
I investigated your query and confirmed that your membership which began in 2010 is now withdrawn with effect from 30/06/2015. We do not have any record of your request to withdraw from the Scheme in May. I have emailed you feedback in this regard.
I understand that you may not be satisfied with the feedback however it is in line with the Scheme rules.
Regards
Jashvir
Thank you for your comment.
I investigated your query and confirmed that your membership which began in 2010 is now withdrawn with effect from 30/06/2015. We do not have any record of your request to withdraw from the Scheme in May. I have emailed you feedback in this regard.
I understand that you may not be satisfied with the feedback however it is in line with the Scheme rules.
Regards
Jashvir
Discovery Health's reply22 Jul 2015, 16:05
Official
Hello oceans24,
Thank you for your comment.
I investigated your query and confirmed that your membership which began in 2010 is now withdrawn with effect from 30/06/2015. We do not have any record of your request to withdraw from the Scheme in May. I have emailed you feedback in this regard.
I understand that you may not be satisfied with the feedback however it is in line with the Scheme rules.
Regards
Jashvir
Thank you for your comment.
I investigated your query and confirmed that your membership which began in 2010 is now withdrawn with effect from 30/06/2015. We do not have any record of your request to withdraw from the Scheme in May. I have emailed you feedback in this regard.
I understand that you may not be satisfied with the feedback however it is in line with the Scheme rules.
Regards
Jashvir