No rebate from January

I have submitted a claim that I was forced to pay in cash and thereafter claim but when I put the claim in it has been pushed from one side to another with blame been passed. I was promised my money weeks back and had copied a manager on the mail and had his secretary contact me. She was very professional and said everything is submitted and I will be paid out within the week. But still nothing. So as promised, here is my official public complaint. <br> <br>